Shipping and Delivery

Shipping & Delivery Policy

At The Oud Story, we are committed to delivering your orders promptly and securely. Please read our shipping and delivery policy carefully to understand how we process and ship your purchases.

Shipping Coverage

• Currently, we only ship within India. International shipping is not available at this time.

Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• If there are any delays due to high order volumes or unforeseen circumstances, we will notify you promptly.

Delivery Time

• We aim to deliver your order within 7 days from the date of dispatch.
• Delivery times may vary based on your location and courier service efficiency.

Shipping Charges

• Shipping charges will be calculated and displayed at checkout.
• We may offer free shipping promotions from time to time, which will be communicated on our website.

Tracking Your Order

• Once your order has been dispatched, you will receive an email or SMS with tracking details.
• You can track your order using the provided tracking number through our logistics partner’s website.

Delivery Partners

• We partner with reliable courier services to ensure safe and timely deliveries.

Order Issues & Support

• If your order is delayed beyond the estimated delivery time, please contact our support team at care@theoudstory,com
• In case of damaged or missing items, kindly reach out to us within 24 hours of receiving the package.

Thank you for choosing The Oud Story. We appreciate your trust and support!